Once a system goes live, comprehensive understanding of the PV space is critical to support ongoing operations. Business and technology demands continue to evolve with changes in external and internal environments.
Our managed services team includes Safety technology, configuration, and operations experts, tied together in an established ITIL process framework, with extensive experience across a varied customer base.
With our Managed Services, our customers can be confident that their Safety Application is running smoothly, and any issues that arise will be quickly resolved ensuring they always remain compliant.
Our Managed Services Include:
PV Business Support Services
- PV Business Consulting
- Release Assessments
- End-User Support
- SME and Regulatory Support
- Change Management
- PQ Execution
Application Managed Support Services
- Business Configurations
- Access Management
- Incident Management
- Problem Management
- Monitoring and Maintenance
Operations Support Services
- Disaster Recovery
- ICSR Submissions monitoring
- Audit Support
- Gateway(E2B) monitoring
Reporting Support Services
- Periodic/Aggregate reporting
- Ad-hoc Reports
- Line Listing Reports
- Custom Reports
Change Control Management
- Major fixes
- Customizations and Enhancements
- Interface updates
- Database updates
Our Process
1. Discovery phase
Our experts start by assessing the client’s current and foreseeable future needs. During this phase we collaborate closely with client to understand their unique requirements and develop a detailed plan for Managed Services delivery.
2. Planning phase
Our team works closely with the client to develop a plan for the Managed Services Delivery. This phase involves deep focus on processes, metrics, and governance to ensure that we deliver high-quality services that meet the client’s expectations.
3. Transition Phase
We collaboratively develop a detailed transition plan that outlines the scope, roles, and responsibilities of each sub-team. This is followed by knowledge transition sessions culminating in a Conference Room Pilot. We also identify required documentation updates, process improvement & efficiencies for future phases.
4. Steady State Phase
During this phase, we manage the Safety System, its configuration, maintenance, and upgrades as well as the underlying infrastructure, including servers, storage, and networks. Our team is available round the clock to provide prompt assistance
Benefits of Ultragenic Managed Services
- Highly skilled Professionals with Technical and Domain knowledge
- Predictable Support Model with well-defined KPIs, robust processes, documentation and governance
- Continuous Improvements through automation and process efficiencies
- Global 24*5 support model combining the benefits of local and offshore support
- Established Service Desk with out of the box processes for seamless onboarding
- Future ready Support team to meet evolving customer needs in Safety and Regulatory needs
