In collaboration with ArisGlobal, Ultragenic undertook a formidable challenge in transitioning over 20 clients from dedicated ARISg legacy systems to a cutting-edge LSMV SaaS platform.
The Challenge
Transitioning 20 clients from dedicated ARISg legacy systems to LSMV SaaS platform posed several challenges that required strategic thinking, adaptability, and a deep understanding of the evolving technological landscape.
Some of the key challenges were:
• Adapting to New SaaS Safety Systems: The shift to a SaaS platform introduced the challenge of adapting to new safety systems, necessitating a thorough understanding of the intricacies involved.
• Scale of Activities and Inter-dependencies Across 20+ Clients: The sheer scale of activities, product integrations and inter-dependencies for over 20 geographically spread clients (South America, India, Australia, US, EU) added complexity to the project, requiring meticulous planning and coordination.
• Aggressive Project Schedule and Evolving LSMV Product Roadmap: Tight project timelines coupled with the dynamic nature of the LSMV product roadmap demanded agility and a proactive approach to address progressing requirements.
• Process Adaptation: Adopting Lifesphere functionality and its unique automation capabilities implied changes to the existing client business processes and SOPs. There was a need to facilitate this transition.
• Change Management: Ensuring client alignment with the shift to the new safety system presented a significant challenge in managing expectations and facilitating a smooth transition.
The Ultragenic Approach (Solution)
• Comprehensive Solution Development: Ultragenic, working closely with ArisGlobal Engineering and Consulting teams, devised a holistic solution by integrating product knowledge, pharmacovigilance (PV) expertise, and Cloud technology acumen. Ultragenic seamlessly integrated cloud-based solution, harnessing the scalability, flexibility, and innovation offered by LSMV Product suite.
• Process Adaptation: Ultragenic team engaged deeply and hand-held the client stakeholders in assisting them in adapting their existing processed to the new LSMV environment.
• Automation for Efficiency: Automation was strategically introduced to enhance efficiency and alleviate manual workloads.
• Structured Project Lifecycle: The project’s structured and organized approach throughout its lifecycle was facilitated by the adept use of project management tools such as RAID (Risks, Assumptions, Issues, and Dependencies), Communication Plans, status trackers, and deployment plans.
• Comprehensive Stakeholder Management and Training: Proactive communication, meticulous activity planning, and a comprehensive training program were implemented to address client concerns.
Key Takeaways
• Strategic Planning for Seamless Synergies Across 20+ Client Transitions: Diligent planning played a pivotal role in orchestrating harmonious transitions among over 20 diverse clients, seamlessly migrating them from a legacy safety system to the advanced LSMV platform. This unparalleled experience establishes Ultragenic as an expert in Cloud-Based Implementations and transition projects – at scale.
• LifeSphere Product Suite Knowledge: The project gave Ultragenic a deep insight to the technical and functional models of Lifesphere and its future evolution.
• Expertise in Cloud Operations: Ultragenic’s understanding of cloud operations positions it as a partner of choice in harnessing cloud technologies for optimal client outcomes. The team has gained relevant skills in Containerized Data Migrations and Continuous Integration/Continuous Deployment (CI/CD), leveraging cloud services like computing power, databases, machine learning, analytics, and networking.
• Technology Proficiency and Seamless Integration: The project demanded extensive utilization of technologies, including Informatica and Postgres, alongside integration of various tools such as LSMI, BizLink, IRT, and SSO.
• The SaaS Landscape: The successful execution of projects solidifies Ultragenic’s presence in the SaaS world, underscoring its ability to deliver robust SaaS solutions in this ever-evolving landscape.
• Ultragenic-ArisGlobal Collaboration: The key success factor of this 13-month endeavor was the strong bond created between the two teams across various functional groups including Product Engineering, Services, Managed Services that sets us up well for future collaborations.
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