Hosting Services
Continuous maintenance and upgrade of infrastructure to meet the requirements of safety applications costs time, money and effort. All of it could be avoided by hosting your safety database on our cloud. You are assured a world class hosting facility that is fully compliant with all requisite geography-specific certifications.
Managed Services
Once a system goes live, comprehensive understanding of the PV space is critical to support ongoing operations. Business and technology demands continue to evolve with changes in external and internal environments. Our managed services team includes business and tech experts, tied together in an established ITIL process framework, with extensive experience across a varied customer base.
Our Managed Services include:
Application Managed Services
- Incident Management
- Problem Management
- Access Management
- Monitoring and Maintenance
- Disaster Recovery
Operations Support
- Configurations – User/Business/Codelists/Reporting Rules/Advanced Conditions
- Users query resolution
- ICSR Submissions monitoring
- Audit Support
- Periodic/Aggregate reporting
- Gateway(E2B) monitoring
Change Control Management
- Break or Major fixes
- Customizations and Enhancements
- Interface updates
- Database updates
